30-day return window
For eligible direct website purchases, request a return within 30 calendar days after delivery. Items must be unused, uninstalled, clean and in their original packaging with all parts and accessories.
Start before you send
Contact us with your order number, reason for return and item photos. Wait for return instructions before shipping. Returns sent without authorization may be delayed or refused.
Damaged, defective or incorrect items
Contact us within 7 days of delivery with clear photos of the product, packaging and shipping label. If we confirm an error or covered defect, we will provide an appropriate replacement, refund or return method.
Change-of-mind returns
For preference or fit returns, the customer is responsible for return shipping. Original expedited or non-standard shipping charges are not refundable. Items showing use, installation, missing parts or damage not caused in transit may receive a reduced refund or be ineligible.
Refund timing
Approved refunds are issued to the original payment method after inspection. PayPal and card providers commonly take 5–10 business days to post the credit after we release it.
TikTok Shop orders
Returns and refunds for orders paid on TikTok must be requested in TikTok Shop and follow the policy shown on that order.