How can we help?

Ask about a product

Include the product name or page link, the option you are considering and the measurement or feature you need confirmed. We will use the available product information to answer.

Tracking, returns or an order problem

Open your TikTok Shop order history, select the purchase and use its seller-support conversation. That keeps the receipt, tracking and return request together.

Where to find return options →

Previously bought on souww.com?

Contact us with your original order number and purchase date. Earlier website orders remain separate from TikTok purchases.

Something in a guide needs checking?

Send the article link and the sentence, measurement or step you want us to review. A photo or a short description of your layout can help explain the question.