Contact us with your order number
Email 3329807591@qq.com with the order number, purchase date and the issue you need help with. For a damaged or incorrect item, include clear photos of the item and packaging. Do not send payment-card details or passwords.
Your original order terms
The delivery, return and payment terms supplied when you placed the order remain applicable. The current TikTok purchase process does not change your earlier order or its terms. Refer to your original confirmation and correspondence for the information specific to that purchase.
Returns and refunds
Request instructions before sending anything back. We will identify the original order and its applicable process. An approved refund for an earlier website order is handled through that order's original payment method, rather than through TikTok Shop.
Purchased on TikTok instead?
Use the support conversation in your TikTok order history for tracking, return requests and refunds. See TikTok order help.